The Bogart and the Blue Thumb  

rm_titsandtires 53M/42F
2973 posts
2/25/2006 5:57 pm

Last Read:
3/26/2006 1:54 pm

The Bogart and the Blue Thumb

So yesterday, I had a few things to do. One in particular was to get my tool box moved. (This is something I normally just call up the towing company and have them move it on a flat bed. It weighs in at 2800 lbs.) Not to hard, right? I normally don't have a problem if I give them six or eight hours heads up, and this was early in the morning. I have the number of the company I normally use in my cell phone, so I called them up and... no answer! No message machine. "HHhhhhmmm. That's odd" I think to myself outloud. So I called again and the same thing happens. I went to the directory and found a secondary number to the company. I called that number and after about four rings, a voice that sounded to be that of a stoned-out-of-his-head young man answers.

"Eh, hello?" he says to me.

"Hello. Is this **** ***** 's towing?" I asked.

"Eh, yeah." as if I were an idiot.

"This is tires down at *********, and I need my tool box moved today over to SE. Can you guys get to that today?"

"OOOOhhhhhh..." He said, as if I had just described in detail a massive head wound of some sort. "Hold on...." in the background, I then hear, "Hey mom, this guy down at ********* 's want his tool box moved?" followed shortly by *click*

I think to myself, "He must have meant to put me on hold, and in his THC induced state, he accidentally hung up on me, the paying customer."

I'll call him back, thinking that maybe I would get lucky enough to have "mom" answer the phone. And low and behold, no answer! No message machine, nothing! "Son of a bitch!" I think to myself. "What the hell? He's got to know by now that he just hung up on me, right?"

I wait a few minutes and called back. This time, I get the message machine, so I politely explain to the message machine, (because I later found out that no one ever listened to the message) who I was and that I needed my box moved, and that it really needed to be done today.

I finally give up on them, and called another company who was referred to me by my new employer. The driver/owner of this outfit answers his phone and, after I explained who I was and what I needed, says "OOOooohhh... " (you see where this is going?) "I really don't like to do that. Why don't you call XXXX XX?"

WTF? Has this guy been bogarting the bong with the other kid, or what? Hey, at least this guy didn't have to check with his mom!

So by now, I decide that I've got other stuff to do, I'll go home and when they get the message, they'll call. I've never had a problem with this company before, I had no reason to expect there to be a big problem today. That was my first mistake.

So then I go home. I had some stuff that I wanted to finish up on the hot rod. But, I needed some parts. Parts that are probably only on hand in two or three different stores in the Portland metro area. The one that is closest is the one I called first. This would later be my second mistake. Now, I called this company knowing that customer service can be a bit of an issue from time to time, but I called them first anyway because they are very knowledgeable and much closer to my house.

*Phone ringing* "Hello, ******** machine and tool..." he says.

"Hi. I need some ..........." I explain what it is that I'm looking for. Now this isn't a difficult request. Most anyone there could handle looking this up in a catalog and telling me in a matter of moments whether or not they have them in stock. But, what the hell do I know, right?

"Oh. Okay. Hold on a minute, I'm going to transfer you over to Gary's line, Okay? Hold on."

*I sing along to the cheesy muzak rendition of Hysteria by Def Leopard coming out of my phone while on hold*

"This is Gary, I'm unavailable at this time. Please leave a message and I will return your call as soon as possible. *bbeeeeeppp*"

So I hung up and called back. The same guy answers the phone and I politely explained to him that Gary's not at his phone. This shouldn't have been a big problem, since I know that Gary isn't the only person at this company that can look up axle studs in a catalog. So he says to me "Okay, let me transfer you over to Chris. He's at his phone right now, I know, and if his voice mail does pick up, he WILL call you back in no more than ten minutes."

"Okay" I said.

*Hysteria is still playing on the muzak*

"This is Chris, I'm unavailable at this time. Please leave a message and I will return your call as soon as possible. *bbeeeeeppp*"

I left the message and as soon as I hung up, I looked at the clock on my phone.

So far, it's been two minutes shy of 27 hours since I left that message, and you know what? That's right. Chris hasn't called me back yet.

I ended up calling company number two, and actually got the parts I needed within two hours. Most of that being on the road to and from. And the guy even helped me out with a bunch of other questions too. This was actually a very good customer service experience.

I went back home, having given up on the hope of getting my box moved. Then the guy from the first towing company called me last night. I explained to him that in the message I left, I clearly stated that if it couldn't be done by a certain time that I would have to wait until Monday. He called me two hours after that dead line.

With that kind of day under my belt, I should have just gone to sleep early and got up early this morning to start working on my car. But NNNOOOOOOOOO! I had to work on the hot rod last night. This is where I made mistake number three. I shouldn't have done anything involving a hammer. Especially a three pounder. But I did. And wouldn't you know, in true tires fasion, I broke my thumb. I hit it good. Lots of pretty colors, and it feels like it's twisted 180 degrees.

I feel like I just wrote one of those "who says pot doesn't hurt anyone" commercials.

MamChelle 49F
1443 posts
2/26/2006 12:34 am

Ah let tits kiss the boo boo, and get back to work on these blogs! *smatassed little sis grin* Nah sorry your hurt, and hope it heals quickly.

Babel__Fish 46F

2/26/2006 7:21 am

Ohhhh Hooooo just do not come over to Belgium because they know NOTHING about customer service

Sorry that your thumb is broken and I am sure that it does not help having to type.


frbnkslady 49F
6183 posts
2/26/2006 11:49 am

LMAOOOOO. you should try custoimer service up here Tires... really sucks in some places I can tell you... I am sorry you had such a rough time.... Also, glad to see you in AK chat last night.. was actually a calm night, no drunken pyscho or hootch. You it a good T


slidein2meplz 63F
1994 posts
2/26/2006 12:16 pm

OUCH!!!...c'mon over to the Palace...Mistress will take care of it for you.

~~~ Just me, poppin to say HI! ~~

Fallic40 54M
1858 posts
3/2/2006 9:06 pm

Moving tool boxes sucks.

I had to use the overhead crane int he sheet metal shop to load my two roll arounds into the back of my truck when I left my last job. Worst of all, I don't even have a job requiring tools anymore.

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