Service and features of this site  

rm_lightbeacon
0 posts
4/7/2005 10:41 pm

Last Read:
3/5/2006 9:27 pm

Service and features of this site


Is it just me or does it seem that this site just can not seem to make it run right and when there is a problem, a daily happening, and you call them you will always get the same answer, it must be your system no one else is calling in about this problem and then when you finally do get them to tell that it is them that is having the problem they always tell you it will be fixed in an hour or so. It usually takes days to correct it. The lastest is with their web cam section for either viewing or broadcasting which has been the pits for the past 30 to 45 days. Now I know that they really are trying (I have to assume that) and that it will get fixed sometime but it sure has been annoying for the past week.

It would be helpful (and they could probably save some calls) if they would put on the home page or have a link to a sub page to tell us the problems they are having and what they feel about getting it fixed and to also have a section where we can also click to let them know about the problems they are having.

They should have a members critic's corner to let them know the things us members like or dislike about the system and ask us about some things that could be changed or added to make it a better site instead of just making a change and then poofe there it is one day.

It could be a better site but they need to be asking us the member (their customers) how we feel and what can they do better they owe to improve the quality of the site, it is what we pay our membership dues for so they should have a way to get our feedback, I am sure their technical service operators would like this more than angry customers calling them all the time.

Lightbeacon

Become a member to create a blog