/rant *on*.... watch out, this chick is PISSED tonight.  

rm_Fireball329 45F
94 posts
1/30/2006 4:52 pm

Last Read:
3/5/2006 9:27 pm

/rant *on*.... watch out, this chick is PISSED tonight.

I would like to open this post with this simple, yet pretty clear statement.

Verizon is a greedy, avaristic BASTARD of a corporation.

I'm getting ready to go out to the Charles on Friday night to see a movie, okay, so I need showtimes. I know, I could have used my Verizon phone line to call them, but I'm so used to doing everything online that I just automatically try to sign into my account. Now, I just moved, so Verizon gave me a temporary dialup account to use until my DSL is transferred.... only to my shock and utter horror, it states "Username/password not found". So I spend the better part of 2 hours on the phone with Verizon DSL, trying to find out what the living fuck is going on. The rep tells me, "Your account's been canceled."

"Ummm, why??!!!!???"

"I don't know, ma'am, you'll have to call the billing department on Monday."

Now, I do EVERYTHING online. I pay my bills online, I bank online, I shop online (yes, even for my groceries), everything. Telling me that I have to be without my account for 3 days is the kiss of death, and a surefire way to get me *very*, very angry. Plus, I didn't know WHY it was canceled. No one knew anything, leaving me to stew about the reason over the weekend. Did I pay the bill? Of course I did. Was it a TOS violation? More likely, but I couldn't think of anything I'd done. So I stewed. And stewed. And stewed some more.

And yes, for those of you who were wondering: I *did* miss the movie.

So I called Verizon finally, this morning. I timed it just right - I went through their stupid little prompts at 7:58am, and the phone was ringing right at 8am on the dot. I felt quite sorry for the rep that was about to answer this phone, trust me.

I get connected. The first question I shoot at her after all the usual "name, rank, serial number" bullshit: "Why is my account canceled?"

She roots around in her little computer and tells me, "Your DSL account won't transfer over. Sorry."

Now, I can't get on her about this: if it won't transfer, it won't. But for CHRISSAKE, the least they could have done was the courtesy of a PHONE CALL so that I could have made other arrangements. Turns out that they turned it off Friday morning. Well, I'm sorry, but SOMETIME between 10am and 5pm on Friday, they could have picked up a phone and dialed 10 numbers and left a fucking message!

Now I'm stuck either paying DOUBLE the money for Comcast (another company I happen to despise, but I hate them MORE than Verizon, if that's possible), or I can try to go wireless and ATTEMPT to find a public network - if I'm lucky. All because Verizon couldn't fulfill its promise. They TOLD me when I ordered the service that it would transfer over. So what the fuck happened?

I am absolutely LIVID that this happened. What's incredibly sad is that I really LIKED the Verizon DSL when I had it. I never had one problem with it.

I live in DOWNTOWN fucking Baltimore, for Chrissake. It's a great thing to be able to tell people that Verizon DSL can't even service their customers in the downtown section of a major American city.

Verizon DSL is most definitely on my shitlist at present. I don't fault their employees - what can they do? I fault the bigwigs who make the decisions, that's all.

Grrrrr. I'm gonna get a stiff drink and then figure out what the fuck I'm gonna do.

In any case, if you don't receive a response to your mail and I've already made contact with you, this is why. Please be patient with me while I attempt to find a solution.


Nightwing574 43M

1/31/2006 6:37 am

The fault lies in the f**ked up system. Verizon is so poorly run that we can't order screws sometimes (try installing a phone jack with no screws).
You do have another alternative, you can go to another phone company like Cavalier and see if their DSL is available. You wouldn't have to switch phone service they just piggie back the DSL over your existing line.
Dsl is great when they can get it to work but our engineers are morons and can't figure out where it can an can't work.
Just remember it's easier on the outside then trying to work with them from the inside. (on that note I'm off to bend over for Verizon)

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