Common Office etiquette  

SweetLoadInKC 47M
1971 posts
7/24/2006 8:27 pm

Last Read:
7/28/2006 10:25 am

Common Office etiquette

Okay... so at my work I have to deal with all the external customers and internal people as well.

Anyway, I'm on the phone with a customer for like 10 minutes (which is alot since most of my phone calls last 2-3 minutes)

During this conversation I'm getting lots of calls on line 2 from various people. (I'm a popular/needed guy ) Anyway, I'm taking notes of who is calling so I can call them back after I finish the call.

Now the calls on line 2 don't interrupt my conversation but it is extremely annoying since the phone does ring (softer than normal but it does still ring)

At about the 7 minute mark of the original call I start getting a call on line 2 from one of our outlet locations.... this causes the phone to continue to ring every 10-15 seconds for the last 3 minutes of the conversation.

When I'm finally finished helping the customer, I switch over to line 2... and I'm pissed.

So I ask the person, my co-worker, on the other line how long they've been letting the phone ring.... they say "Oh, it hasn't been ringing...I've just been listening to the hold music"

WHAT THE FUCK!!!!!! I almost hung up on the bitch right then and there!

Our unwritten office policy is that if no one picks up after 3-4 rings, you try back later.

But to have the fucking lack of brains to not realize that after the first minute that "Hey... maybe he's busy with a customer" and hang up just totally escapes me.

What if I had had a customer at my desk and the phone had rang for 3 minutes.... how would that have looked?

I'm just amazed at the lack of common sense that some people have.

JuicyBBW1001 56F

7/25/2006 5:43 pm

Hmmm when we finish one call there is another right behind it. You have no time for anything but a drink of water. (sigh) I wish when people buy computers they would take a basic internet class first.


SensuousWoman3 56F
3106 posts
7/28/2006 4:24 am

Where I used to work we had a receptionist that couldn’t fight her way out of a wet paper sack with 3 sides missing. She was 10 years younger than me, lived at home, walked around liked she had iron-poor blood, did nothing, had exactly no initiative, let alone a brain in her head. She would do the same thing---she’d never offer to take a message, bring a note to your door, nothing.

I know being a receptionist is not the easiest job in the world---I temped all through college and I went to school on the “late” program. I know that people can be very surly with the receptionist and then nice as pie when the finally get through to the person they really want to speak to. I always remember the receptionist at birthdays and holidays. I am the type of person who will come up to the desk and say, “Hey, you look like you need a break. Let me answer the phones and you go take a break.” I know the job can be mundane and can get on your nerves.

However, if you are going to do a job, for Christ’s sake, do it right!


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