Service Call  

sexymamma662003 31F
3954 posts
5/10/2006 3:55 pm

Last Read:
5/10/2006 6:54 pm

Service Call

I think this guy should have been promoted, not fired. This is a true phone
call from the Word Perfect Help line which was transcribed from a Recording
monitoring the customer care department. Needless to say the Help Desk employee
was fired; however, he/she is currently suing the WordPerfect organization
for "Termination without Cause." This is actual
Dialogue of a former WordPerfect Customer Support employee. Now I know why they
record these conversations!

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"



"It's blank, it won't accept anything when I

"Are you still in WordPerfect, or did you get

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a
little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables
plugged into the back of it, not just one?"


"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of
your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"


"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle it's because it's dark."


"Yes, the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was
when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell

"Tell them you're too f............. stupid to own a computer."


rm_cru1972 44M
4407 posts
5/10/2006 4:12 pm

He should have been promoted to PRESIDENT of the company

Djeeper1987 47M

5/10/2006 4:42 pm

Carpe Diem

rm_LoyalCumpany 46M
3204 posts
5/10/2006 4:48 pm

If that's real, there shouldn't be anything to worry about. The caller should have died by now in some horrible shoe tying accident.

I am JoJo the Circus Boy!

honeycomb1974 44M/43F
282 posts
5/10/2006 5:38 pm

Some times I feel that stupid when it comes to this damn thing. Some times I just want to throw it out the window. that was a good one though. Thanks for the laugh! Honey and Runt

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