|Blogs > rm_phoundrx7 > The Vine Report|
Well, it was an interesting day.
I made two posts: Boy, I think I just did something huge & Race relations.
Both of these posts took almost three hours to post (there was no problem with the server, according to them. I needed to update windows, my browser, and flash - that was the problem according to them).
Folks, I worked computer tech support for almost four years, servicing a variety of clients and customers. Anything I heard an excuse such as that from a fellow tech, I knew what was going on - they were blowing the customer off, so they could get rid of the customer, and let the next tech deal with the actual issue (if they actually want to, or repeat what the last tech did). I had more hot calls due to that kind of service than anything. Yes, I was a supervisor at times, but primarily help desk.
So when I get an explanation like that, I automatically know it's a load of *bleep*.
Now that I've written this, I'll probably get kicked off for abuse (like they tried to do to one buddy of mine on here), or they'll be delaying my entries so no one but my dedicated people will read it (which is the conclusion I'm starting to come to, because this delay isn't the first time folks).
It doesn't suprise me, but it pisses me off to no end.
I emailed back, and told them to come up with a better explanation than what they gave. Tell me the server was having an issue or something (I still wouldn't believe it, but at least it's plausible.), or whatever, but blaming it on my system when it's more than obvious my computer has nothing to do with the issue.
Once my computer trasmitted the blog entries, and they were showing up on my screen as posted at their times, that means my system is completely out of the loop, and it becomes a server side issue. So when I check the blog lists, plus the outside link we get at the top of our blog pages, and neither one is showing the new entries, I believe I have reason for concern. Especially since there were people listed with post times after mine (the last one at the moment I sent my email to tech support was 1:11 pm.)
So, you people at tech support, I know you may get away with giving the newbies excuses like this, because they don't know any better, but trying this on a veteran supporter (now supportee, since I got out of that area a few years ago) will get a very bad response (especially when the supportee knows more than the supporter).
I hope you people understand that now. Get your act together, and stop treating people like sheep (even though I understand many of them are).
1/26/2006 4:43 am
AdultFriendFinder is like that Like my poofing account case last December, the same staff kept contradicting his own emails. It sucked and I was pissed off. I think he's dumb |