Service Me  

pragmaticCTcpl 61M/50F
3614 posts
5/15/2006 6:13 am

Last Read:
5/18/2006 3:57 pm

Service Me

Mr. Prag and my son took me to dinner yesterday. We arrived at the restaurant at 3 pm. We all waited fairly patiently for a table. We waited 2 hours. I was determined to have my "Mother's Day" dinner. My thought...for all I do...all year long....we can wait the two hours.

By the time we reached our table, we were starved. Mr. Prag was telling my son that he was ready to start eating the leftovers from other patrons plates. "Excuse me sir, are you going to eat that remainder of that biscuit?" Mr. Prag also joked that he was ready to pull out his lighter and begin charbroiling my son's small yet meaty lower leg.

We ordered beverages and two appetizers. Yes. It was Mother's day and I wasn't worrying about calories. Once we received our beverages we ordered our meals. Each meal came with a salad. We waited probably 15-20 mins. for our appetizers, before they arrived. When our appetizers finally arrived, we were all reaching for the napkins and food. "FOOD!!!"

We had just finished with our appetizers when our dinners arrived. I asked, "What about our salads?" The waiter said, "You want me to bring the food back to the kitchen?" I replied, " No. we don't want our food cold." Just then, a waitress brought over our salads. We went from not having any food to having too much.

During the meal, one of the managers came over to ask how everything was at the table. ( They always come over to the table when you have food in your mouth ) I spoke my mind. Mr. Prag would say, "What else is new?" I told the manager, that while the food was very good, the fact that we felt rushed after waiting two hours for a table was unsatisfactory. "I understand that you are very busy and want to get people in and out because it is Mother's Day. However, we received our salads at the same time as our meal and we want to sit and enjoy our food. We don't want to race through it. Thankful she agreed and offered me a complementary dessert. I accepted the offer "to go".

My question is this. When you dine you speak your mind about the service or do you not want to complain and just think twice about returning to that particular establishment?

fantasylover_05 62M

5/15/2006 6:28 am

Honestly I have handled it both ways.. depends on my mood and how egregious the offense....

I grew up with a father that ALWAYS found something to bitch about... "this is not Befeaters gin"... the food isn't cooked right... the service sucks... I honestly don't think I ever went out to dinner with the man that he did not bitch about something....

And so yes there are times when I just want to relax and enjoy as best I can and will not come back if it sucked...

I would also say... when asked how it is... I will pretty much always tell them good or bad.. but I will never be rude about it.. you can tell them the service sucks in a "nice way"! LOL LOL

pragmaticCTcpl replies on 5/16/2006 2:18 pm:
FL...I'm not a bitch. Well....NOT most of the time. However, my outlook is are paying for a service...if it is one that is below what you should be receiving...then you speak up. I'm always "nice" when I advise of a problem. I also compliment great service. It goes both ways.

Phuc_Buddy 46M

5/15/2006 6:36 am

I do not mind waiting but the wait must be tempered with the quality of the meal. If the meal is poor and I have waited for an unusually long time then that is unacceptable. I want the service to be, at a minimum, above average and I want the food to be in a word orgasmic.

I, like you, will tell a manager if the establishment has not met my expectations and if that happens I generally never return. I do not however take it out on the waitstaff since very little is within their power to control. Some very talented people have made a poor experience into a pleasurable one for me by just being honest and doing their best and letting me know what the situation is.

pragmaticCTcpl replies on 5/16/2006 2:21 pm:
I'm with you....keeping your cool and addressing any service matter without anger is the key. Nobody likes to get yelled at. Otherwise, they stop listening.

firestarter665 42M/39F

5/15/2006 7:03 am

I speak my mind at all times. Especially when you are spending a good amount of money in an establishment!

Happy belated Mother's Day to you!

pragmaticCTcpl replies on 5/16/2006 2:22 pm:
I speak my mind too. Short of FREE...I expect what I'm paying for.

mycin62 54F

5/15/2006 7:05 am

Since we eat out all the time, we have run into this problem. It all depends on my mood, sometimes I'll speak up, other times my displeasure is reflected in the tip. That isn't saying to much tho, since a bad tip for us is usually 15%!!! Sometimes, we just refuse to wait that long and go some place else. There have been times that we've said we won't go back to that particular place and we don't!!

BTW, where did you go? So I can stay away

pragmaticCTcpl replies on 5/16/2006 2:26 pm:
Cin, I never take the service out on the staff unless it is very, very clear that "THEY" are the ones that are making me miserable. Then it reflects in the tip. I'll let you know the restaurant later...

49AK 55M
1823 posts
5/15/2006 11:04 am

Most of the time, especially when you're out to eat for some occassion or celebration, you're there as much for the experience and atmosphere as the food. If it were just the food, you'd take it to go. So when the service interferes with the experience, it is the same as if the food was cold, or something was left out of your order.

Me and my partner recently went to a sushi place near our home. We ordered, and my partner's dinner came with a california roll, and it wasn't delivered. As is often the case at a sushi bar, we assumed that there was a language problem, and there was a misunderstanding about the order, and they thought that it was without the california roll. My partner decided she wasn't that hungry, so she didn't say anything, but when the bill came, the california roll was still on there.

We brought it to their attention (note that we had already finished eating everything else, and were ready to go), and they wanted to bring us the california roll then. We said no, just adjust the check. The server went away, and then came back and asked us if we wanted to take the california roll home in a to go box.

I was annoyed that we didn't get it in the first place, but I was even more annoyed that she twice tried to get us to take the california roll rather than adjust the bill. I told her, "No, just adjust the bill."

I gave her the credit card, but the owner brought it back with the receipt, rather than the server. He was apologetic, but again, language interfered with him being able to say exactly what he meant to say. Not that I feel like I deserved anything I didn't pay for, but he should have done something that would bring me back there, so that we would have a good experience.

It's a shame, because I really like the decor, and the food is great, but the service doesn't cut it.

So, yeah, I speak my mind, and then vote with my feet.

pragmaticCTcpl replies on 5/16/2006 2:28 pm:
Boy, at that point...I would have wanted to shove that california roll up someone's ass...!!! Sounds like you handled it right.

angelofmercy5 58F
17881 posts
5/15/2006 11:43 am

I try to understand, especially on a particularly busy day. But sometimes there isn't any other way than to speak your mind. And usually the management offers something as a condolence. I prefer to be offered a free meal to come back and try it all over again!

pragmaticCTcpl replies on 5/16/2006 2:31 pm:
Angel...let's just say that I know customer service inside out and as understanding as I am. It still bothers me, when I see poor service. Worst of all...poor service that isn't corrected. Hope you are doing well. {=}

rm_kneel_be4me 48M
457 posts
5/15/2006 1:45 pm

It depends... If i dont like the way they prepaired something I am as polite as I can be to return it (no spit please... or worse). If the service is poor and a manager doesnt come buy I let the waitstaff know with a poor tip.

If I have had a problem and a manager does come by I do voice my feelings politly to the manager. If the problem was major I will find the manager before I leave to let them know.

pragmaticCTcpl replies on 5/16/2006 2:32 pm:

libgemOH 56M/52F

5/15/2006 7:00 pm

I have too big a mouth not to speak my mind. If it's not right, they will know it. (and the cheap one in me appreicates that, I usually get comped for what was wrong!!) -B

pragmaticCTcpl replies on 5/16/2006 2:34 pm:
You have a beautiful mouth sweetie..!!!

docdirk 47M

5/15/2006 7:49 pm

Since I've worked in food service for most of my life, I'm usually very patient with them, knowing first hand how many things can accidentally go wrong. But if it is something particularly egregious, I will let them know. Like if the cat is still twitching in my soup.

Ah, Its you again, Your Angel Feathers and your Blood Stains...

pragmaticCTcpl replies on 5/16/2006 2:36 pm:
I agree doc. CAT !!! For me, I stop at Dog.

mangomamiCT 41F

5/15/2006 9:00 pm

I am a chronic overtipper so when the service is bad or worse the food , you are going to hear about it , but then when have I ever held back .....ok one time , just once

pragmaticCTcpl replies on 5/16/2006 2:37 pm:
ME too...!!! Mr. Prag is always telling me...I over tip. But I appreciate good service.

fantasylover_05 62M

5/16/2006 2:38 pm

Dearest Mrs Prag

I did NOT call you any such thing!! I was referring to my father's incessant COMPLAINING about anything and EVERYTHING!! Further more he would simply get argumentative with them ALL THE TIME!! THAT is what I have a problem with!

I do believe in getting what you pay for! And I have no problem letting them know when you are not!

I absolutely agree you can tell them you are disappointed in a nice way and without getting agrumentative right off the bat!! When they do not respond you can step it up a notch as required but in my experience this is seldom needed when you tell them you are disappointed.... after all... they DO WANT YOU TO COME BACK and they know that will not happen if they do not at least try to make you happy!

And knowing what you want and going after it does NOT make you a bitch on that alone!

I am extremely good at the "fuck you very much" attitude! LOL LOL

pragmaticCTcpl replies on 5/17/2006 2:31 pm:
My Dear FL~

I never thought that you called me a bitch...I was making a funny..!!

I completely understood what you were saying. Some people complain about EVERYTHING..!! Good and bad. Example: "The Sun is too bright!!!" or "It's too cold!!!" NEVER happy!!

I know by now that you are more than a reasonable and fair man and would never argue for the sake of just arguing. Sorry, for the confusion. {=}

Oh, and by the way, Mr. Prag has something he wants to say to you....

Yes...She CAN be a BITCH....!!!!!

fantasylover_05 62M

5/17/2006 5:37 pm


pragmaticCTcpl replies on 5/18/2006 3:57 pm:
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