Mac is NOT good at kissing ass  

absolutelynormal 56F
6016 posts
6/26/2006 8:11 pm

Last Read:
6/30/2006 10:40 am

Mac is NOT good at kissing ass

Me: knocking on door

Patient (aka pt) Come in.

Hi, Mr/Ms Whatsyourname, I see by looking at your chart that you're here with abdominal pain. I'm so very sorry to hear that. Let me introduce myself, I'm Mac, I'll be your nurse in the ER today.

I don't have any problem saying that, I already say this part.

Let me tell you about my qualifications... I went to school at Blank Nursing School. I've been a nurse for almost 20 years. I'm BLS, ACLS, PALS and TNCC certified. So, you can see that I am more than qualified to take care of you today.

I really have trouble with this, I've never had anyone ask me if I was qualified to care for them. They assume the hospital has done a thorough job in investigating me before they hired me.

Today, your physician will be Dr. Eatshitanddie. He's an excellent doctor. Years of experience in taking care of abdominal pain. As a matter of fact he should just start his own abdominal pain clinic.

I'm being facetious here, kinda. They want us to build each other up in the patient's eyes, just to decrease the pt's anxiety level. Oh yeah, it decreases the number of law suits too.

And it just gets more and more absurd. Is it me or is this sounding like I'm a flight attendant? Not that there's anything wrong with being one, just that I'm NOT one!

So, here's the question... what would you think if an ER nurse came to your room and told you all this?

Thank you for chosing my blog today, thank you and come back again. (we're supposed to say that too)


Intensity4U 52M  
7432 posts
6/26/2006 8:51 pm

I would cry. Then gasp, "I'm dying, why are you telling all this? Save me!" cough cough wheez. "Save me."

Wouldn't saving their life or patching up their injuries help to build each other up in the patient's eyes. It does sound stupid to me, because what are the patients going to with the information - do they get a choice? Like, "I know I'm bleeding profusely, but what other specials do you have today?"


absolutelynormal replies on 6/28/2006 6:59 am:
We do have specials of the day, usually it's chest pain or kidney stones. We have them in groups of three, they don't come in together or antyhing.

docdirk 47M

6/26/2006 8:51 pm

Actually, the openess would set me at ease, if only slightly, which is a major consideration at such a time.

This is Doc, and it's been my pleasure responding to you!

Ah, Its you again, Your Angel Feathers and your Blood Stains...


absolutelynormal replies on 6/28/2006 7:00 am:
Well thank you Doc, it's been a real pleasure to have you visit my blog today. Mac

rm_wetfingeraz 54F
3012 posts
6/26/2006 8:56 pm

I would think that there's something wrong with you and/or the hospital.

I cannot even imagine my mother having to do that when she was nursing.


absolutelynormal replies on 6/28/2006 7:02 am:
"they" (the people selling this program to the hospital) say that it puts the patient at ease knowing who is taking care of them and knowing that they are qualified to do so. If I'm in pain, I don't care who you are, or what your job title is, FIX IT!

RogueAgent000 50M

6/26/2006 9:13 pm

Ummm...Miss...oh, Miss! Could I have more peanuts over here please?


absolutelynormal replies on 6/28/2006 7:02 am:
I'm gonna smack you!

brute472 74M
3480 posts
6/26/2006 11:24 pm

Political correctness gone crazy.
Just a polite hello will do me.


absolutelynormal replies on 6/28/2006 7:03 am:
As it would for most people, I would believe

rm_mmmgoodnova 106M/106F
1259 posts
6/27/2006 4:09 am

Sounds a little canned. The information is good but I guess, were I in pain, I wouldn't care less, selfishly I'd just want the pain to stoooooooppppp. But I appreciate the fact that they're trying to make people comfortable.

My advice: find your own style/way to impart this info. Or, better yet, just simply ask the patient..."Is there anything I can tell you about my or the doctor's credentials or level of experience? Do you have any other questions?" Those questions would make me feel comfortable, and well cared for. And I'd surmise it would seem a lot less like kissing ass to you.


absolutelynormal replies on 6/28/2006 7:05 am:
They tell us that it takes about 6 mo for this to become second nature. I'm voting dry erase boards in the room where I can write my name so they know who I am, the doc writes his name and so forth.

ProtonicMan 48M

6/27/2006 5:12 am

Just like we talked about, Mac. If you're working in the hospital, someone has already done the work to qualify you. You're busy, and I'm busy feeling awful.

I think the best thing an ER nurse, or any medical professional for that matter, can do to improve communication is to LISTEN actively to the patient, then reflect back the information to be sure that it's clearly understood. Just tell me what you're going to do to or for me, with a brief description of why if it's appropriate.

"I'm going to start an IV in you."
"We're going to take you for your X-ray now."

Simple enough, effective, and quick.

Just do enough to keep your job. Then, just do the best job you know how to do.

TJ


absolutelynormal replies on 6/28/2006 7:08 am:
I already do what you've said, it's not enough for them.

norprin5 55M

6/27/2006 9:05 am

i have a hard time with the standard greeting...it always feels so artificial

King Nor XVIII


absolutelynormal replies on 6/28/2006 7:09 am:
Yeah I like something in between.

rm_Twister2bed 47M
617 posts
6/27/2006 1:37 pm

I'd be saying yea yea could you please shut up and get me a pain killer hehe the stronger the better Thanks


absolutelynormal replies on 6/28/2006 7:09 am:
LOL Twister

mycin62 54F

6/28/2006 5:34 am

I'd probably be running for the door before you finished!


absolutelynormal replies on 6/28/2006 7:10 am:
Get ready Cin, this is the latest craze in patient care. UGH

rm_cru1972 44M
4407 posts
6/28/2006 5:05 pm

I would think " She has plum fell of her rocker" Then I would go into an old schpeil about " Hi my name is Cru (yes that is the name I had on my uniform shirt LO I am the vehicle technician that will be checking out your (insert car part here), is there anything I should know before I get started? ( always waited for "Are you nuts or sumptin?" LOL


complexlysimple 34M

6/28/2006 6:57 pm

Question: Is this after I've been sitting in the waiting room for 30 minutes? (apparently having a hole in -nearly through- your hand isn't much of an emergency )

I think I'd have to say: "Just hand me the stuff I'll do it myself if you're going to yammer about how yer qualified"

FIX ME ..please? ... well either that or grab me some peanuts & drink to munch on while I sew myself back together


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