My Shop  

_CoffeeNoCream_ 52F
6527 posts
6/18/2005 8:52 am

Last Read:
3/5/2006 9:27 pm

My Shop

About 10 years ago when I was an apprentice roaster, a little Italian woman came into the shop I was running.

Her first question: "What's your nationality?"
"Dutch" I quickly responded.
"Your a Cloggy. Shouldn't you be in a bar selling beer or eating cheese?"
I laughed it off and explained that I had been a barista for 4 years.

She then said, "I don't know what THAT is but I do know coffee seeing as I AM from Italy." So, in my best Italian accent, I asked "Where is the coffee capital of the world?"
"Italy, of course" was her fast retort.
"Sorry, try Seattle" I regretfully informed her. She just gave me a dirty look.

"Who invented the espresso machine?" I asked. The game was on!
Once again, she answered "Italy!"
"Hmmm, sorry, try the French!"

This little trivia game went on for another few minutes. After enjoying her espresso, she left the shop to go about her daily business.

Don't get me wrong. I do understand the customer is always right. But remember, this biz is about educating the customer also.

Well I didn't think I would ever see this lady again, but wouldn't you know it. In she walks at the same time the very next day ‒ accompanied by three other Italian lady friends.

This time, before I could even greet them, the first thing out of her mouth was "Don't worry ladies. She might be a Cloggy, but she sure knows her coffee!"

Liefs CnC

expatbrit49 62M

6/18/2005 2:09 pm

*smiles at coffee and little old Italian ladies

Thank You for Your Time and Attention

_CoffeeNoCream_ 52F

6/18/2005 3:29 pm

*smiles back at expat with his old shirt open*

rm_bella_ 47F
4030 posts
6/18/2005 5:11 pm

I promise I will not question your knowledge of coffee...

_CoffeeNoCream_ 52F

6/18/2005 10:32 pm

*smiles*.....Bella must be Italian

papyrina 51F
21133 posts
6/19/2005 2:46 am

the customer is rarely right,

I'm a

i'm here to stay

rm_Fun2more 60M/59F

6/19/2005 6:21 am

Nice story.

It was one of my first times in a Starbucks...the older gentleman in front of me asked for a cup of coffee. The barista asked which kind he wanted ...he said I just want a cup of black coffee. The barista then asked if he wanted venti, grande or tall...the poor fellow said...really all I want is a cup of black coffee. The barista tried her best to explain the sizes and choices and he kept saying...politely...please can I just get a cup of black coffee?

That is when the barista made a smart move...she said certainly sir! Poured a grande black coffee (Cafe Verona I think), and handed it to him. As he was fumbling for his money she said...this one is free of charge sir. He understood that right away!

Jerosd 47M

6/19/2005 1:33 pm

did they leave a good tip?

_CoffeeNoCream_ 52F

6/20/2005 1:11 am

yes and their cuppa was on the house @ jer...*S*

_CoffeeNoCream_ 52F

6/20/2005 1:13 am

Thanks for sharing your story @Fun2more

_CoffeeNoCream_ 52F

6/20/2005 5:41 am

Nipa...At home I have a Jura impressa S90
*serves nips a cuppa*

_CoffeeNoCream_ 52F

6/20/2005 5:42 am

dodgy... being nuts is very helpful serving coffee.....

taodoug65 51M
262 posts
6/20/2005 11:42 am

CoffeeNoCream, I have to admit. THat how you handled the situation was absolutely, inequivically, 100% correct. I myself have my own business. I have a liquor and wine store the I purchased 7 years ago. On one of my schools that I went through bartending helped me a little, and then I read everything I could get my hands on about wines. And I will be the first one to admit to anyone, if you do not know your product and try to B.S. your customer's will catch you and it will cost you more business. Then it does to educate some one a little more.

Thank you for sharing this and Keep blogging,

_CoffeeNoCream_ 52F

6/21/2005 5:24 am

Hire a cute waitress first, Nips

_CoffeeNoCream_ 52F

6/21/2005 11:55 pm

I come cheap , Nips....

_TeaNoMilk_ 52F

6/26/2005 10:03 am

next time you serve them tea...

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