Thank you for calling customer service, we take calls in the order received, you are caller # 49,876  

Philosophy_N_Sex 49M/47F
1147 posts
10/3/2005 12:21 pm

Last Read:
3/5/2006 9:27 pm

Thank you for calling customer service, we take calls in the order received, you are caller # 49,876

Song of the day: Crystal Blue Persuasion ‒ Tommy James

Is it new technology, or is it just me thinking that customer service is a dying art?

The last apartment complex we lived at switched from a live on site manager to a management company. I hated that, the on site family took pride in the place because they lived their as well, thing were clean, people stayed quiet after 10 ect ect. Now you can never and I mean never get a live person on the phone! It was press 1 for maintenance emergency, press two for maintenance requests, and press three to speak with a manager. I press three and instantly the recording says” We are sorry all available representatives are currently busy, please leave a message at the tone!” No matter when I called. I walked in to their office and while speaking to the lady, her phone rang and she took the call! ARRRGGGHH! I asked about it. She said that corporate has a direct line, and she needs to speak with them. I tried a few tricks to see if I could get that direct number so I could post it all over the apartment complex. When she returned my call once, I did *69, but it was the listed number she called from, gurrr!

Some people are really against these check your self stations at grocery stores. One person over see four stations, and the people scan their own groceries. My coworker refused to use them, saying groceries are not lower because of self check, and they should have enough people at high volume times to keep lines small. Friday at five and only two checkers! Of course the four self-check out lanes were open. He actually dropped the groceries and walked out.

Banks can be a nightmare. The “neighborhood bank” is also a dying breed, because the mega banks can pay a bit more interest, and give lower loan rates. Some banks charge to speak to a teller? Our bank has free Internet banking, free teller, and free checking. I have seen banks deny, “free checking” unless you use direct deposit, and Internet banking only. Talking to a credit card company? I never had luck, unless I was late with a payment, then they were easy to talk to.

I do also think the term “The customer is always right” is a bad term. People do play stupid time wasting games, rip off schemes, and the like. But these idiots are often easy to spot, and once you throw them out, they move on. You cannot please everyone, and those few will always try and mess thing up for everyone.

Hopefully the “mom and pop” shops do not die out. Mega corps with their mega bankroll come in and start under price things, driving out mom and pop, then once competition is weakened, they go and raise prices and cut wages. The rule of 80/20 applies pretty strongly to mom and pop shops. The ones I visit seem to have the same bunch of customers all the time. I doubt the rule of 80/20 applies to Walmart.

It does seem the “Vote with our dollar” is not what it used to be. Soon we might have a store where you walk into a building, walk up to an ATM type machine, insert cash or run a credit card, the machines then plays a recorded insult, and you leave. People will line up miles to do this, and keep their mouths shut, and wallets open.

Hope you have a great day
Thanks for stopping by!


Philosophy_N_Sex 49M/47F

10/3/2005 12:43 pm

OK?
WHy do number suddenly bold?

big Brother?


rm_deaminveni 50M
116 posts
10/3/2005 1:00 pm

Yup, modern technology seems to be used as a barrier between businesses and their customer. My favourite was an, I can only assume ironically named, "helpdesk" that kept me waiting for 40 minutes. "You are 10th in the queue", "You are 9th...", THEN, just I reached "You are third in the queue", suddenly "You are 10th in.." WHAT!!


digdug41 49M

10/3/2005 1:13 pm

well phil your right about that it is crazy these days and it seems the service is lackng but hey pay up to hell in a hand basket is where we're headed

roaming the cyber streets of blogland


rm_jayR63 59F
1884 posts
10/3/2005 2:25 pm

I think the self check lines are to keep you busy (scanning your own stuff) so you don't realize how long you waited.
I don't mind using them and I can pack my bags the way I want.

I don't have trouble with the credit card phone numbers because the only card I use is my bank card.
Just press zero or some odd combination plus "pound", you're likely to get right through.

Move out of the complex and rent from a landlord.

Viola! Life is simple.
(I know it's "voila", I just like saying viola"


rm_PoTownFunGuy 60M

10/3/2005 2:36 pm

I couldn't agree more!! As a small business owner the only thing I can offer is great service, and sometimes that is not even enough. Someday, everything in the world will be owned by 2 corporations and then they will merge. Will we all die or just lose our souls?

Have you seen the new DHL commercial about customer service? If it wasn'r so true it wouldn't be so funny!!


bigredeatsbush 51M/50F

10/3/2005 5:27 pm

Well, I'm pretty cheap, the price will always be my first concern, followed by customer service. If a business can provide compaarable prices with better service, then I'm all for it. Capitalism is changing though, it's hard to deny. I do a lot of online shopping these days. It's easier to price compare, and sometimes you can get a lot of good information about stuff before you buy.


rm_philonymph 38M
162 posts
10/3/2005 6:03 pm

It does seem that the way companies do business nowdays is getting better and better for them, and worse for the consumer. Advertising is so loaded with psychology that it's hard to draw the line between our own choice, and the choices that are basically made for us. Example: I hate Wal-Mart, the way it's run, the size, the ruthless way that they seem to take over every single market, no matter how small...but I still shop there. Why? Because I'm poor, and their prices are cheap. Free will is becoming a bigger and bigger gray area...


AltumHunksUnite 53M

10/3/2005 7:38 pm

Yeah, customer service is basically dead.

The latest knife in the gut is the advent of the "self-checkout" machine. It's the high tech approach to ignoring customers. Sorry, we may have fifteen aisles but we only want to hire three cashiers, so you can go to those little machines over there and bag your own stuff. They might be in working order today.

Let me drive. I like the view


rm_1hotwahine 63F
21091 posts
10/3/2005 10:15 pm

The part that gives me pause is that we have an ever increasing population and an ever decreasing job pool. I really worry about that.

Yeah, I'm still [blog 1hotwahine]


Philosophy_N_Sex 49M/47F

10/4/2005 12:02 pm

Dream:
Everyone seems to have a "help desk" horror story! Geez if comedians make jokes about it, it is a real problem!

Dig:
Hell in a hand basket, can I take a number?? haha!

JayR:
I do use the self check because I am faster and better at packing groceries than they are.. I once knew a Viola, she moved from Idaho to California, which in it'self is unusual! Yes we left the dumbass apartment complex 2 months ago and rent from a nice lady down the street!

PoTown;
As a fellow small business person, Yes out standing service is all I can offer as well. Luckily my line of work requires personal touch, people hate "canned" health presentations!

Red:
I like online shopping as well, can look things over without a sales person hounding you! and wanting you to buy TODAY!

Philo:
once in a while we goto walmart, they do carry some things other stores dont. In many ways their prices donot beat the other chains. We have a grocery store here called WINCO they do not accpet plastic, so they are 7% cheaper than everybody barrign special sales.

Cleavis:
enjoy the self check machines I see.. I have see them out of order as well. Some guy put Canadian Money in one, then the machine shredded it, was a nice mess haha!

hot Wahine:
You are right msot jobs seem to be jobs that provide services to thsoe who provide services at low wages. Takes 12.50 an hour to get by here in Boise, I can only inmagine a big city.


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