Tech Support 2  

AlbertPrince 57M
4459 posts
9/14/2005 3:39 am

Last Read:
3/5/2006 9:27 pm

Tech Support 2

Customer: "Right, this computer's gone all crazy. It's blinking, beeping, and doing all sorts of stuff!"
Tech Support: "What were you doing with the computer at the time?"
Customer: "I was dusting it."

Tech Support: "Do you have 3 1/2 inch diskettes?"
Customer: "No, I only have 3 of them."

Tech Support: "Tell me, is the cursor still there?"
Customer: "No, I'm alone right now."

Tech Support: "Ok, ma'am, do you see the button on the right hand side of your mouse?"
Customer: "No, there's a printer and a phone on the right hand side of my mouse."

Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"

Tech Support: "Can I get your phone number starting with the area code?"
Customer: "I left that at home."

Tech Support: "I need you to click on the 'Start' button."
Customer: "Where is that?"
Tech Support: "It's on the bottom left hand corner of your screen."
Customer: "..."
Tech Support: "Did you find it?"
Customer: "Ahhh.... No. I don't see it."
Tech Support: "Look closely at your screen. In the bottom...left...corner."
Customer: "I don't see it. I only see button that says 'Control'."
Tech Support: "No ma'am, that's on the keyboard. The 'Start' button is on the bottom left corner of your screen. You know, the monitor. The thing that looks like a TV."
Customer: "Aaahhhh, yes!!! Ok."
Tech Support: "..."
Customer: "..."
Tech Support: "Well, did you find it?"
Customer: "No. I still only see 'Control'."

Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

Customer: "I have a message on my screen that says: 'Disk Full'. What can that be?"
Tech Support: "Maybe your disk is full."
Customer: "Hmmm. OK."

Customer: "The install fails half way through. I tried several times, and it always fails at the same point."
Tech Support: "Did you see any kind of error message?"
Customer: "Yes."
Tech Support: "What did the error message say?"
Customer: "It said, 'Please insert Disk 2.'"
Tech Support: "Have you got another disk there?"
Customer: "Yes."
Tech Support: "Is it labelled 'Disk 2'?"
Customer: "Yes, it is."
Tech Support: "Insert that disk into the drive, and click 'OK'."
Customer: "Wow, thanks! That's fixed it. It's installing now. What was it, a faulty disk or something?"


rm_EE407 41F
3903 posts
9/14/2005 1:32 pm

TFF


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